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We get tons of questions. Here are the ones we hear the most.
Do you have an affilate program?
Yes we do! By linking to our site we'll pay you for every carton people buy from us. The table below lists out the commission you will earn per carton sold. Click here to signup for free.
Are these cigarettes the same as the ones I get from my corner store?
If you live in the US, as long as you order American blend cigarettes, the answer is yes! We only sell cigarettes made with genuine, 100% American or European blend tobacco that are less than 90 days old. Our cigarettes taste exactly the same as the ones you would buy at your local store (or fresher), but they are delivered right to your door and at a fraction of the price. The ONLY differences between our cigarettes and the ones you get from your corner store is the packaging (click on the product picture to read what they say), no tax stamp and the absence of Miles (for Marlboros). Our American blend cigarettes use American-grown tobacco (from Virginia and the Carolinas) that is rolled into cigarettes in the US, and then exported to Europe for final packaging.
BEWARE OF ULTRA-LOW COST SITES that sell counterfeit or third world-grown tobacco. Their products taste dramatically different (in a bad way) because they use inferior tobacco, contain some very strange ingredients (sawdust for example) and may be over a year old!
Do your Marlboro Lights have a brown or white filter?
Actually both. Our US Packaged Marlboro Lights have the white filter.
Do you sell Cigars?
Yes we do, click here to see our Cigar selections.
What are the shipping costs?
All cigarettes are delivered via priority shipping (7-15 mailing days). Shipping is $15.00 for up to 3 cartons of US packaged cigarettes regardless of where you live. To minimize the shipping costs, simply order US packaged products in multiples of 3s.
| SHIPPING COSTS | US PACKAGED PRODUCTS |
| Quantity |
Shipping |
Cost/Carton |
| 1 Carton |
$15.00 |
$15.00/Carton |
| 2 Cartons |
$15.00 |
$7.50/Carton |
| 3 Cartons |
$15.00 |
$5.00/Carton* |
| 4 Cartons |
$30.00 |
$7.50/Carton |
| 5 Cartons |
$30.00 |
$6.00/Carton |
| 6 Cartons |
$30.00 |
$5.00/Carton* |
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| * Best price per carton |
Why didn't all the cartons I ordered arrive on the same day?
We ship your entire order on the same day, but they may not reach you at the same time because of inherent inefficiencies of the international postal system. Remember, we are required to ship no more than 3 cartons together to comply with international shipping standards. However, if it's been 10 business days past our worst case scenario estimate, please email us!
What are recurring orders?
Recurring orders allow you to set up automatic delivery of cigarettes at whatever interval you specify. The key things to remember are:
- When you signup for recurring orders, you get $2 off every carton.
- You can cancel at any time by logging into the Members page.
- Your credit card will not be billed until the recurring order is shipped.
- Your recurring order is shipped based on the date you first placed the recurring order. For example, if you initially set up a recurring order on April 5th and asked for the same order to be sent every two weeks, your credit card would be billed on April 19th, the date we ship the order.
- If a recurring order is shipped, it cannot be returned for a refund.
IMPORTANT: Recurring orders are only available to preferred clients useing a Visa/Visa Electron Credit Card. For more information Click here to contact us.
Am I legally allowed to buy from you?
Yes, provided that you're at least 18 years of age and live in the U.S. Canada or the EU.
IMPORTANT: All cigarettes purchased via our website must be solely for personal use. Commercial use or resale of the products may be considered a criminal offense in your country or state.
How do you protect my Credit Card information?
We know that you may have concerns about the safety of your credit card and personal details when ordering through the Internet. That's why we're a secured site and use 128 bit RSA encryption (the same as Amazon.com, Starbucks, Bank of America, etc.)
How do you protect my personal information?
We are required by law to treat all personal information according to the Swiss Data Protection Act, Article 12, Paragraph 3. This requires that under all circumstances, consumer data CANNOT BE DISCLOSED to any entity, individual, corporation, foreign government or foreign government authority regardless of claim. In short, we go to the greatest lengths humanly possible to keep your information both secure, and private.
IMPORTANT: U.S. Companies and Indian Reservations (over 99% of online cigarette vendors) must comply with the U.S. Jenkins Act, which requires these sellers to provide your name and order information to your state taxing authority each and every month. In fact, you may end up with a tax bill at the end of the year for your online cigarette purchases. We are NOT subject to the Jenkins Act and DO NOT report your information to ANY authority.
Taxes may be asked, although our shipping’s are commercial depending on where you live taxes can be asked in the country of destination.
What are my payment options?
At the moment you can only pay useing your personal bank account with an eCheck, soon you will be able to pay using your Visa/Visa Electron (K2Smokes PREFERED CARD), MasterCard, American Express, Diners Club. All payment options are processed through our completely secure servers.
What are eChecks?
An eCheck or Electronic Check is a form of payment made via the internet that is designed to perform the same function as a conventional paper check. Because the check is in an electronic format, it can be processed in fewer steps and has more security features than a standard paper check. Electronic checks can be used to make a payment for any transaction that a paper check can cover and are governed by the same laws that apply to paper checks. This is the first form of internet-based payment that the U.S. Treasury uses for making large online payments.
SURGEON GENERAL'S WARNING - Cigarette Smoking is considered hazardous to your health.
Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy.
Smoking by Pregnant Women May Result in Fetal Injury, Premature Birth and Low Birth Weight.
Cigarette Smoke Contains Carbon Monoxide. Quitting Smoking Now Greatly Reduces Serious
Risks to Your Health. (The sames appies to Snuff/Chewing/Other forms of tobacco use as well.)
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